“To be an effective regulator that promotes safe, efficient, reliable and sustainable electricity supply”


“To regulate the electricity industry in accordance with applicable laws, policies, standards and international best practice ”


Professionalism We are dedicated to quality, timeliness and excellence in our service and live up to the commitments we set. We perform our tasks and deliver our outputs to the best of our ability with a focus on continuously improving quality, productivity and professional development.
Integrity We are honest and adhere to moral and ethical principles.
Innovation We are creative in delivering value to our stakeholders. As a learning organization, we believe in continuous improvement, promote and reward creativity and adapt new ways of doing things.
Transparency and Accountability We are clear and open while exercising our mandate. We serve the needs of our stakeholders in a responsible manner and recognize our obligation to bear consequences of our actions and decisions.
Equal and Fair Opportunity We conduct our functions and duties in ways that are just, unbiased and non-discriminatory.
Stakeholder Sensitivity In arriving at decisions, we endeavour to strike a balance and recognise the interests, expectations and aspirations of various stakeholders in the electricity industry. We therefore continually seek to identify, understand and respond to the legitimate interests and concerns of our stakeholders as the basis for sustaining mutually beneficial and respectable operational relations.
Teamwork We embrace togetherness, promote and support a diverse, yet unified, team. We believe in partnerships and collaboration while maintaining individual accountability. We combine resources, competences, skills and work as a team in pursuit of the Vision.