What is the Regulator’s rule on Mass Disconnections?
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The Regulator has put to stop mass disconnection where a group of customers are disconnected just because of a few defaulters, which leads to wrongful disconnections. Note that those who owe past overdue bills would be subject to disconnections. However, there are procedures for doing that. The Utility Company issues a bill with a notice of 14 days to customers to clear their bills, then issue a disconnection notice for 5 days, to all a customer to clear then 2 days before disconnection.
Each customer is treated as an individual customer unless if they are bulk metered customers sharing one meter, then they will be disconnected as a mass disconnection due to the nature of their connection. Otherwise no customer individual customer is likely to be disconnected due to a neighbour’s failure to clear his or her bill, if one has their individual meter and account.