I am not happy about my service in my home area. How should I channel my Complaint?
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You will need to make a written, telephone, walk-in, SMS, WhatsApp, Webmail or email complaint at the nearest distribution office or call the Umeme Customer Call Centre [on 0800 185 185] or the electricity distribution company serving you. They are expected to resolve your problem according to the Quality of Service Standards 2015, depending on the nature of complaint.