This Complaint Form information is essential for us to investigate your complaint. Please fill out all the required fields and provide us with as much detail as possible.

Please note that it is important that you lodge your complaint with the electricity service supplier first before submitting it to the Electricity Regulatory Authority for consideration. Proceed to complete this form if you have lodged your complaint with electricity service supplier and you are still not happy with the way your complaint was dealt with.

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Electricity Regulatory Authority 
ERA House, Plot 15 Shimoni Road, Nakasero 
P.O.Box 10332, Kampala, Uganda
Telephone: +256 414 341852, +256 393-260166
Complaints Hotline: +256 200 506000 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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