ERA - Electricity Regulatory Authority

Umeme’s Performance on Quality of Service Standards

Electricity Regulatory Authority (ERA) developed the Quality of Service and Supply Standards to protect the interests of electricity consumers in respect to quality and reliability of electricity supply.

Umeme Limited submitted a Report on its performance in respect to compliance with the Quality of Service Standards for the 2nd, 3rd and 4th quarter of 2016.

ERA made physical verification of the data submitted by Umeme in its Report and the analysis of what was found on the ground is presented in this report. Download Full Report Here.

Last Updated on Thursday, 17 August 2017 08:30